Return Policy

we strive to ensure our customers are completely satisfied with their purchases. If the product delivered is damaged or does not match the image/description shown on our website at the time of purchase, you can apply for a return or exchange within 14 days of receiving the product.

Return/Exchange Process:

• Eligibility: Ensure the product is in its original condition, unused, and with all original packaging, tags, and accessories.
• Initiate Return/Exchange: Contact us via email at thooyavaneee2023@gmail.com with your order details and the reason for return/exchange.
• Approval: Once your return request is approved, you will receive instructions on how to send the product back to us.
• Dispatch of Replacement: After the returned product is received and inspected, the replacement product will be dispatched within 2-3 business days.
• Delivery of Replacement: You can expect the replacement product to be delivered within 2-7 business days after dispatch.
• Refund: Once the refund is approved, the amount will be reverted back to the original payment method within 4-7 business days.

We aim to provide a seamless shopping experience by ensuring timely delivery of your orders.

Shipment Process:

• Order Placement: Once your order is placed successfully, it will be processed and dispatched within 1-2 business days.
• Delivery Time: The order is expected to be delivered within 4-7 business days after dispatch.
• Possible Delays: Please note that delivery times may be affected by government holidays, weather conditions, or other unforeseen circumstances. We will do our best to inform you of any delays as soon as possible.

For any inquiries or further assistance, please contact us at thooyavaneee2023@gmail.com.

Thank you for shopping with Econnect Ride!